Returns & Exchanges

At Willow Shoes, we want you to love every step you take. If your new footwear isn't the perfect fit, you can return or exchange your purchase within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Place the unworn shoes in their original packaging and box to ensure they remain protected during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label, attach it securely to the package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.